Returns, Refunds & Complaints Policy at Flower Delivery Harringay
Our Commitment to Fresh Flowers in Harringay
At Flower Delivery Harringay, we take immense pride in offering only the freshest flowers to our valued customers across Harringay. As a trusted local florist, we deliver beautiful arrangements to both households and businesses, ensuring every bouquet arrives vibrant and long-lasting. If your experience with us does not meet these high standards, we are committed to putting things right swiftly and professionally.
Damaged or Unsatisfactory Flowers: What To Do
If your flowers arrive damaged, wilted, or not looking their best, please notify us as soon as possible. To maintain our Freshness Guarantee, we ask that you report any damage or concerns within 24 hours of delivery. When contacting us, providing a clear photo of the issue will help us resolve your complaint quickly and efficiently.
We handle all damaged-on-arrival cases with urgency, striving to offer either a replacement delivery or a full refund. Our team will assess your claim promptly and advise on the next steps, always working to ensure your complete satisfaction.
Freshness Guarantee and Window
At Flower Delivery Harringay, we guarantee that every bouquet is delivered at peak freshness. We select our blooms daily and arrange them for delivery in Harringay and nearby areas on the same day or next day, depending on your order. Our fresh flower guarantee ensures your flowers will remain beautiful for at least five days, provided they are cared for as instructed. Should your flowers wilt or perish sooner than this period, please get in touch with us and we’ll be happy to discuss a suitable resolution.
Refunds and Replacements
Your satisfaction is our priority. In cases where the flowers did not meet our freshness standards, arrived damaged, or there are other justified concerns, we can offer the following options:
- Replacement: We will send a fresh bouquet, identical or as close as possible to your original order, at no extra charge to remedy the issue.
- Refund: If you prefer, we can issue a full or partial refund according to the circumstances of your complaint.
Our team will consult with you to determine the best resolution, and any refund due will be processed within five working days after confirmation.
Complaints Process: How We Help
If you are unhappy with any aspect of your order or our service, please reach out to us promptly—ideally within 48 hours of delivery. Clearly describe your concern and include any supporting information (such as photos). Our customer care team will:
- Acknowledge your complaint within one working day
- Investigate your issue thoroughly
- Propose a resolution, usually within three working days
Your feedback is important to us, as it helps us improve the quality of our service for all flower lovers in Harringay.
Trusted Local Florist – Serving Harringay Homes & Businesses
We value the trust you place in Flower Delivery Harringay. As your neighbourhood florist, we love bringing fresh, beautiful flowers to your doorstep and special occasions, from small home celebrations to large corporate events. Our commitment to quality, care, and customer satisfaction is at the heart of everything we do.
Thank you for choosing Flower Delivery Harringay. We look forward to delighting you with the freshest blooms in Harringay—every time.
